After completing this course, you can:
- Display sensitivity towards the stated needs of customers and responds in a timely manner.
- Adopt a differentiated approach to customers based on value delivered.
- Build rapport with customers and makes them comfortable.
- Identify customer feedback and suggestions relevant to own work area.
- Track customers' preferences and feedback in depth and ensures prompt, effective and on-time service.
- Take extra steps to achieve high customer satisfaction by customizing or refining existing products and services to meet customer needs.
- Go beyond rapport-building to foster a mutually beneficial professional association.
- Sensitize the team about the importance of customer feedback and uses customer feedback to conduct action planning for improvement.